In the unlikely event that a parcel arrives damaged or faulty or you wish to return it, you must contact us within 8 working days of receiving the parcel on 0844 8 581 581 Monday – Friday 9am – 5pm or by email at firstname.lastname@example.org. Please note that all items need to be returned within 30 days complete and in a reasonable condition and that personalised/made to order products may not be returned unless faulty. We ask that you return the item(s) with the original packaging. This does not affect your statutory rights.
With the exception of faulty items or goods damaged in transit, please note that we are not responsible for return postage. Once you have contacted us, please ensure that you include the Returns Slip, and we would recommend that you obtain a Certificate of Posting in case for whatever reason the parcel(s) fails to reach us. Please note that large unwanted items will need to be collected by one of our couriers (the cost for this will be deducted from your refund with the exception of faulty items) – simply call 0844 8 581 581 during office hours and our Customer Service team will be able to advise you.